Choosing an outsourcing partner is not like picking up a grocery item at your local department store. It takes time, careful thought and relevant knowledge. Many a time, companies experience adverse situations by partnering with the wrong outsourcing vendor, which they could have avoided had they not entered into such a partnership. Here are 5 guidelines that shall help you choose the right outsourcing company anywhere:
1. Experience of handling similar projects in the past Enquire what types of projects the firm has handled in the past, and whether it has worked on assignments similar to what you plan to outsource. Check their track record of delivering such projects. Find out the credentials of the team to ascertain their suitability for the job. Discover the kinds of customers it has provided services to in the past, as well as the number of projects it has completed successfully. Learn if it is capable of delivering the required services on the scale, volume and nature that you want it to. 2. Ability to maintain seamless communication Good communication with your point of contact is essential to ensure clarity in what you expect from such a relationship. Flawless communication also has an impact on the outcome of any kind of project. Talent does not matter if one lacks client management skills and cannot get their points across coherently. Look out for any kind of language barrier as well. The quality of your communication with your vendor has the potential to make or break your project. The few initial rounds of communication can be an indication of whether the two of you really gel together or not. 3. Ask for details on clients, both past and present, or client references A credible outsourcing service provider will always have client references, and detailed information on clients it has worked and is working with, which will be up-to-date and ready. Find out whether these clients are happy with the result, and whether they are still hiring the services of the service provider in question. Or more interestingly, have any of new or old those clients ever referred someone else to seek the same services? It will still be good if you get hold of any sample of work to get more clarity on how capable the vendor really is. 4. See how reliable and dependable the company is It is always best to do business with someone who is well established in their field. Only an experienced and tenacious vendor who has been in the industry for long and reached milestones can be trusted. Learning about the number of employees and the offices the organization has and whether they are expanding or laying off can throw a good amount of light on how steadfast and promising it can be for your business.
5. Technical competency and the quality management process it follows It is important to know the processes the firm follows and the methodologies it uses to implement projects successfully, track results and resolve any issues that may come up from time to time. This will give you the assurance that the vendor is right for you. What you should be looking for is whether the service provider possesses the requisite technical expertise and project management skills to meet all your needs. One of the indicators for this is how the quality of product and/or service is maintained in the company. When you bear in mind the above factors while selecting a third party, your outsourcing experience is bound to be more enjoyable and rewarding. The key is to find the right service provider to get your work done without wasting any of your time and money. Remember all good things take time to materialize, but it doesn’t mean they are impossible to attain.